Onboarding is the process in which new employees are hired and trained in what is expected of them when they start a new job. Often, the importance of this step as a crucial part of onboarding is overlooked, and an employee is hired, quickly trained, and left to fend for themselves and sink or swim. When this happens, there can be a lot of disgruntled employees and customers and a lot of expense and frustration with staff turnover.
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